Definitions

Personal Information – Information about an identifiable individual, such as name, personal email address, home address, and phone number. This does not include publicly available contact information.

Contact Information – Publicly available information that enables contact at a place of business, including business name, title, telephone number, address, email, or fax number. Contact information is not covered by this policy or PIPA.

Privacy Officer – The individual designated with responsibility for ensuring Pemberton Veterinary Hospital complies with this policy and PIPA.
 
Policy 1 – Collecting Personal Information

1.1 We will communicate the purposes for which personal information is being collected, either orally or in riting, before or at the time of collection, unless the purposes are obvious and you voluntarily provide your information.

1.2 We will only collect information necessary to fulfill the following purposes:

• To verify ownership of animals in our care

• To maintain medical records and treatment history

• To communicate with clients about appointments, services, and animal care

• To process prescription refills and product orders

• To deliver requested products and services

• To contact clients directly about services that may be of interest

 
1.3 We make reasonable efforts to protect personal information submitted electronically via forms on our website or via email.
 
1.4 We only collect information from our website that is submitted through forms or email. No private information is collected in any other manner.
 
1.5 We make limited use of cookies—small pieces of text stored in your web browser—to remember preferences and improve your browsing experience. Cookies are not used to collect personal information about visitors.

Policy 2 – Consent
 
2.1 We will obtain your consent to collect, use, or disclose personal information except where authorized by law to do so without consent.
 
2.2 Consent can be provided orally, in writing, electronically, or may be implied where the purpose would be considered obvious and you voluntarily provide information for that purpose.
 
2.3 Consent may be implied where you are given notice and a reasonable opportunity to opt-out of your information being used for communications, marketing, or promotional purposes, and you do not opt-out.
 
2.4 You can withhold or withdraw consent for us to use your personal information in certain ways. However, this may restrict our ability to provide specific services or products. If so, we will explain the situation to help you make an informed decision.
 
2.5 We may collect, use, or disclose personal information without your knowledge or consent in limited circumstances:

• When permitted or required by law

• In an emergency that threatens life, health, or personal security

• When the information is available from a public source

• When we require legal advice

• For debt collection purposes

• To protect against fraud

• To investigate an anticipated breach of agreement or law

 
Policy 3 – Using and Disclosing Personal Information

3.1 We will only use or disclose your personal information where necessary to fulfill the purposes identified at the time of collection or for a reasonably related purpose.
 
3.2 We will not use or disclose your personal information for any additional purpose unless we obtain your consent.
 
3.3 We will not sell client lists or personal information to other parties.
 
Policy 4 – Retaining Personal Information

4.1 We will retain your personal information only as long as necessary to fulfill the identified purposes or to meet legal or business requirements.
 
Policy 5 – Ensuring Accuracy of Personal Information

5.1 We will make reasonable efforts to ensure your personal information is accurate and complete.

Policy 6 – Securing Personal Information

6.1 We are committed to protecting your personal information from unauthorized access, collection, use, disclosure, copying, modification, or disposal.
6.2 We use appropriate security measures when destroying personal information, such as shredding documents and securely deleting electronic data.
6.3 We continually review and update our security policies and controls as technology evolves to ensure ongoing protection.
 
Policy 7 – Providing Access to Personal Information

7.1 You have the right to access your personal information. Upon request, we will inform you how we use your information and provide access where appropriate.
 
Policy 8 – Questions and Complaints: The Role of the Privacy Officer

8.1 Our Privacy Officer is responsible for ensuring Pemberton Veterinary Hospital complies with this policy and the Personal Information Protection Act.
8.2 Any complaints, concerns, or questions regarding our compliance should be directed in writing to our Privacy Officer. If the Privacy Officer is unable to resolve your concern, you may also contact the Office of the Information and Privacy Commissioner of British Columbia.
 
Contact Information for Privacy Officer:
Dr. Laura White
Pemberton Veterinary Hospital
1380 Birch Street, Pemberton, BC V0N 2L0
Phone: 604-894-1119
Email: info@pembertonvet.com

Last Updated: October 22, 2025